Refund policy

At Tradex, customer satisfaction is our priority, and we offer a 14-day refund policy for products and services. If you’re not completely satisfied with your purchase, you may request a refund within 14 days of the purchase date. Please review the details below to understand our refund guidelines and how to initiate a request.

1. Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The request is submitted within 14 days from the date of purchase.
• Event tickets are not eligible for a refund.

2. Steps to Request a Refund

If you wish to request a refund, please reach out to us at info@mytradex.org with the following details:

• Full name
• Order number
• Purchase date
• Reason for the refund request (optional)

Our support team will review your request and guide you through the refund process. We aim to respond to all inquiries within 2 business days.

3. Refund Processing Time

Once your refund has been approved, it will be issued to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card company to complete the transaction on their end.

4. Contact Information

For questions about our refund policy or additional assistance, please contact us at info@mytradex.org. We are here to support you and will work with you to address any concerns.

5. Policy Changes

Tradex reserves the right to modify this refund policy at any time. Any updates to the policy will be effective immediately upon posting to our website.