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Mercury car insurance offers only a base set of discounts, but MercuryGO, their usage-based insurance (UBI) app, allows drivers to save up to 40% at renewal time. Mercury discounts are important because it has above-average premiums for both basic coverage and full coverage.
Learn more: How does car insurance work? The basics explained
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UBI discount up to 40%
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Offers a rideshare insurance endorsement
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NAIC complaints are lower than average
Cons
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Above-average car insurance premiums
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Only available in 11 states
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Doesn’t offer accident forgiveness
You can only purchase an auto insurance policy from Mercury in 11 states. It’s an option for drivers who live in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia.
Learn more about Mercury’s average premiums, customer satisfaction ratings, coverage options, and discounts below.
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Average monthly cost for full coverage: $206
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J.D. Power customer satisfaction score by region: Mercury scored below average in California, the only region where it’s featured.
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J.D. Power auto claims satisfaction: Mercury scored 34 points below the average. It’s ranked last in the study of insurers.
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Different coverage types: 11
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Number of discounts: 9
Learn more: Car insurance discounts: 17 ways to save
These are the types of car insurance coverage that Mercury offers:
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Liability insurance
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Collision insurance
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Comprehensive insurance
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Personal injury protection (PIP)
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Medical payments insurance
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Uninsured/underinsured motorist insurance
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Roadside assistance
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Rental car reimbursement insurance
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Gap insurance
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Custom equipment insurance
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Rideshare insurance
Learn more: Most common types of car insurance explained
No, Mercury doesn’t offer accident forgiveness. This optional coverage can prevent your premium from increasing after your first at-fault accident.
Learn more: Is accident forgiveness insurance worth it?
Mercury offers emergency roadside assistance as an option to car insurance customers. It includes coverage for lockouts, battery jump starts, flat tire changes, and fuel delivery. The policy will also pay to tow your vehicle to a repair shop with the following mileage and coverage limits: 15 miles ($75), 100 miles ($500), or 200 miles ($1,000).
Learn more: Do I need emergency roadside assistance coverage?
The cost of Mercury auto insurance depends on the type of policy you choose and other personal factors.
Most states require drivers to carry a minimum amount of basic coverage, which includes personal liability insurance. Basic coverage is normally the cheapest car insurance you can legally get. However, Yahoo Finance recommends increasing your coverage limits above state minimums for more financial protection if you can.
Full coverage auto insurance includes physical damage coverage for your vehicle, like collision insurance and comprehensive insurance. It’s more expensive than basic coverage, but it provides much better protection in case of an accident. If you lease or finance your vehicle, full coverage is often a requirement.
Learn more: Minimum car insurance requirements in all 50 U.S. states
Mercury’s full coverage car insurance premium is higher than average. It ranked 15 out of the 19 insurance companies we collected rates from. In the table below, you can see the average full coverage insurance premium from Mercury and other top insurers and how they compare to the overall average.
Mercury also has above-average rates for basic coverage. It ranks 15 out of 19 insurance companies we collected rates from for basic car insurance premiums. Here are the average monthly basic insurance premiums from Mercury and some of its main competitors.
Mercury offers many car insurance discounts that could help you save money. The discounts available include:
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Anti-theft discount. Mercury will give you a discount if your vehicle is equipped with an anti-theft device.
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Auto pay discount. You can save money by setting your annual or monthly premium payments to automatically come out of your bank account
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E-signature discount. If you sign your policy documents online, Mercury will give you a discount.
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Good driver discount. Mercury rewards customers with a discount if they haven’t been involved in an accident or gotten a ticket within a specific amount of time.
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Good student discount. Student drivers who get outstanding grades in school may be eligible for a good student discount.
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Multi-car discount. Mercury will give you a discount if you insure multiple vehicles on the same insurance policy.
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Multi-policy discount. You can earn a discount when you bundle car insurance with a homeowners, condo, or renters insurance policy.
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Pay in full discount. When you pay your annual car insurance premium in full, you can get a small discount.
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MercuryGO discounts. Adult drivers can get an automatic 5% discount when they enroll in MercuryGO and use its app, while teen drivers save 10%. With consistent safe driving habits, you could earn up to 40% off your Mercury auto insurance premium at renewal.
Mercury customers can file auto insurance claims online or over the phone, 24/7. Here are the steps you should follow to report a loss:
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Review your coverage. Before you file a claim, it’s beneficial to review your coverage to understand what’s covered, what your policy limits are, and how much your deductible is. This can help you figure out if your loss is covered, and whether it’s worth filing a claim or not.
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Take photos of the damage. Document the damage to your vehicle by taking photos or videos.
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Get everyone’s contact info. If you were involved in an accident, gather contact information from other people involved as well as any witnesses.
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File a police report. It’s usually recommended to file a police report, which can help the insurer during the claim process.
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Contact the insurance company. Notify Mercury about the incident. An agent will walk you through the exact process of filing a claim and let you know what information is needed. To file a claim over the phone, call (800) 503-3724 or visit Mercury’s website to submit a claim online.
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Complete the claim forms. Fill out the claim paperwork and submit your evidence of the incident. Once the claim is submitted, an adjuster will be assigned to investigate the loss. Stay in touch with the adjuster and be prepared to share additional information they might need to assess the claim.
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Receive your settlement. The adjuster will let you know if and when the claim is approved. If the loss is covered, you’ll receive your settlement, minus any deductibles. Depending on the situation, Mercury might pay the facility that’s repairing your vehicle directly.
Learn more: How to file a car insurance claim
Mercury doesn’t give a specific timeframe for how long customers have to submit auto insurance claims. However, the company recommends filing a claim as soon as possible after the damage occurs — or within a day or two.
The amount of time it takes Mercury to settle an auto insurance claim depends on factors like the severity of the incident and the number of people involved. For simple claims, most are settled within a few weeks.
Mercury offers a free mobile app for iOS and Android devices. In the app, you can view digital ID cards, make payments, make changes to your policy, request roadside assistance, and more. Unlike some other insurers, Mercury doesn’t offer mobile claim reporting or tracking.
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Apple App Store: 4.8 out of 5 stars
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Google Play Store: 4.2 out of 5 stars
Based on the average cost data from Trellis, Mercury doesn’t have cheap car insurance. Mercury car insurance premiums are more expensive than average for both basic coverage and full coverage.
Mercury offers basic coverage and full coverage insurance, as well as several endorsements. You can add gap insurance, rideshare insurance, rental car reimbursement, custom equipment insurance, and roadside assistance.
Mercury auto insurance can be a good option for drivers who are looking for discounts. The company offers eight car insurance discounts that could help reduce your premium. Uber and Lyft drivers might also consider Mercury for its rideshare coverage, which costs as little as $0.90 per day.
Yes, Mercury offers a telematics program called MercuryGo. Adult drivers can automatically save 5% upon enrollment, and teen drivers can save 10%. When you demonstrate safe driving habits, you can save as much as 40% on your Mercury auto insurance premium.
Mercury is a financially stable insurance company. AM Best gives Mercury an A rating for financial strength, which means it has an excellent ability to meet policyholder obligations and pay claims.
Tim Manni and Jamie Young edited this article.
We researched the coverage details and prices for 13 auto insurance plans. We then weighted categories, and each auto insurer was scored relative to the others to find the best auto insurance companies. Here are the factors we incorporated.
Coverage types: 20% of score. We examined all the coverage options available and assessed whether each insurer offered the following: new car replacement (5%), GAP insurance (5%), accident forgiveness (5%), and diminishing deductible (5%).
Average cost: 40% of score. The average cost was generated by Trellis’ in-house machine learning models based on over 3 million data points, and includes more than 15 of the largest insurance companies in Trellis’ nationwide data set. These estimates are for policies with full coverage for the average policyholder who owns one car. Average policyholder here is defined as a 48-year-old driver, driving a 13-year-old car, in an average-income ZIP code with full coverage.
Customer satisfaction: 30% of score. We factored in information from three major sources: 1) National Association of Insurance Commissioners (NAIC) complaints (10%), in which we took the total number of complaints each company had over a three-year period (2022-2024), 2) CRASH scores (10%) from the Crash Network which share how well each company ensures quality repairs and customer service, and 3) J.D. Power scores (10%) from the J.D. Power U.S. Auto Claims Satisfaction Study and the U.S. Auto Insurance Study.
Discounts: 10% of score. We gave points for each type of discount that each auto insurer offers.
All app ratings were accurate at the time of publication.